The notice said I could call or use the postal service website to arrange delivery. Opting for the latter, but not realizing that the website they gave me was not quite the one I needed, I ended up just emailing them and explaining what I wanted. In reply, I got an automated email which included the link I needed to set up the delivery. I did this and was able to collect my package from my local post office for a nominal fee in just a few days.
I had no complaint with this process, but the day after I picked up my package, I found the following email in my inbox:
Dear Becci,
Thank you for using our website.
Please accept my apologies for the delay in responding to your email, and also for any inconvenience that may have been caused on this occasion.
I have checked our tracking information, and it states that your parcel was delivered too Borough Post Office,
The parcel was delivered on 24/07/07 at 13.41 and was signed for by Mrs Su.
If you require any further assistance please do not hesitate to contact us again using one of the methods below:
E-mail us at: parcelforce@parcelforce.co.uk
If sent to any other email address a reply will not be received.
Telephone: 08708 50 11 50
Text phone: 08000 85 58 54 (for the Deaf and Hard of Hearing)
Fax: 01924 294 205
Kind Regards
Debbie Sproston
Internet Advisor.
I couldn't believe it.
Last night, I received another package. I guess this one didn't require a signature, so when no one was home at our flat, they left it with one of our neighbors and a note at our place saying that we should go pick it up there. Again, I was dumbfounded.
2 comments:
Hi Becci,
I read your blog once in a while, I came to it from Nannyoggs Shodan Challenge site.
I'm quite a fan of the Royal Mail, and I'm curious as to why you're dumbfounded by the parcel delivery story. Perhaps I've missed an early posting.
Thanks for keeping the blog, it's a relaxing read.
Regards
John
Sorry, I wasn't sure if that was clear. I'm American, and maybe I'm wrong, but I wouldn't expect the U.S. postal service (or any private package delivery company) to personally follow up on an email like that.
And, maybe in a small town it would be ok, but in, say, New York, they'd probably get sued for leaving a package with a neighbor, whereas here it's apparently a standard practice (it was just one of the options printed on a card they left at my house).
I certainly hadn't meant to complain about the Royal Mail. Quite the opposite -- I was nonplussed by their service being like what you would expect from a friendly small town business. :)
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