Last week I received a package which I probably should have gotten the previous week, except that no one had been home to sign for it. The package was returned to one of the Royal Mail's parcel depots and a notice was despatched to me, informing me of what happened and what I needed to do to get my package.
The notice said I could call or use the postal service website to arrange delivery. Opting for the latter, but not realizing that the website they gave me was not quite the one I needed, I ended up just emailing them and explaining what I wanted. In reply, I got an automated email which included the link I needed to set up the delivery. I did this and was able to collect my package from my local post office for a nominal fee in just a few days.
I had no complaint with this process, but the day after I picked up my package, I found the following email in my inbox:
Dear Becci,
Thank you for using our website.
Please accept my apologies for the delay in responding to your email, and also for any inconvenience that may have been caused on this occasion.
I have checked our tracking information, and it states that your parcel was delivered too Borough Post Office,
The parcel was delivered on 24/07/07 at 13.41 and was signed for by Mrs Su.
If you require any further assistance please do not hesitate to contact us again using one of the methods below:
E-mail us at: parcelforce@parcelforce.co.uk
If sent to any other email address a reply will not be received.
Telephone: 08708 50 11 50
Text phone: 08000 85 58 54 (for the Deaf and Hard of Hearing)
Fax: 01924 294 205
Kind Regards
Debbie Sproston
Internet Advisor.
I couldn't believe it.
Last night, I received another package. I guess this one didn't require a signature, so when no one was home at our flat, they left it with one of our neighbors and a note at our place saying that we should go pick it up there. Again, I was dumbfounded.